Advanced research methods in business Dissertation

Advanced research methods in business - Dissertation Example An intensive analysis of the concept of cross-cultural training is done using the works of different people including academicians, researchers etc. The aim of the research is identified to be to examine the different methods of cross-cultural training; to evaluate and find out the effect of CCT on the performance of foreign employees recruited by US company in China; to identify the problems faced and adjustment made by the foreign employees in China; and to identify the best method of cross-cultural training. The research will employ a quantitative method to achieve the objectives. The techniques that will be used include a quantitative performance appraisal and adjustment questionnaire that will be sending to participants via email. The participants will include 200 foreign employees- either US citizens or foreigners- who will be divided into group A and group B. Both the groups will be given different cross-cultural training. The research will be done as a comparative research an d for this the performance appraisal and adjustment made by the participants will be taken twice- before and after training. Thesis Statement: To analyze the impact of two different forms of cross-cultural trainings on the overall performance and adjustment of foreigner employees in an American multi-national company that has opened a new subsidiary in China. Introduction: Cross-cultural training is an important concept and activity adopted in almost every international business in the present world. Cross-cultural training is always included in the business plan while entering an international market. The cross-cultural training is often given to a foreigner who is being recruited to the country where the business is started by the organization. The cross-cultural training includes different types of training which makes the employee eligible to work in the host country. In this world of globalization and liberalization, the scope for international business have raised and touched the sky thereby making room for more extensive cross-cultural training programs together with the increase in expatriate recruitment. The business corporate when extend their business at international level they face the problem of efficient and qualified employees. As a solution to this problem expatriate recruitment was adopted. The need for cross-cultural training has been identified since the inception of the process of expatriate recruitment. The cross-cultural training helps the employees to understand the cultural differences and to develop the ability to deal and interact effectively according to the culture and environment of the host country. Thus the cross-cultural training as a concept includes a variety of training programs which are a classified under various heads. All the training programs or training courses have the similar aim of developing awareness among the employees about the culture of the host country. The training is given according to the nature or culture of the country. The cross-cultural training which possess an important place in the business world is been interpreted variously by various people. â€Å"Cross-cultural training is defined as any planned intervention designed to increase the knowledge and skills of expatriates to live and work effectively and achieve general life satisfaction in an unfamiliar host culture (Wil Harzing & Ruysseveldt, 2004, p. 284). Paula Caligiuri et. al had identified the objectives of cross-cultural training from the works of different people like Brewster & Pickard, Black & Mendenhall, Kealey &

Discussant assignment Example | Topics and Well Written Essays - 500 words

Discussant - Assignment Example In order to increase its revenue and attract more customers, the cruise line has to offer longer duration of their cruises. The cruises should have options of one to three months in order to cub competitors who are also in the game. The stock prices of Norwegian Cruise Line Holdings are too high, hence limiting shareholders (Baldwin 8). The shares should be affordable in order to attract more customers. The company should also improve its services in order to attract better investors and to make them buy the stock without considering share prices (Baldwin 20). According to customer review carried out on the cruise ships, the Carnival Corporation PLC had the most reviews. However, these reviews indicated that they are not the best when it comes to customer satisfaction (Baldwin 12). Comparing the cruises Royal, Carnival and Norwegian, the customer review was 78%, 73% and 70% respectively (Baldwin 12). This shows that Carnival does not offer the best customer service in the cruise ship industry. The customers’ reviews of NCLH are the poorest compared to their rivals. This means the cruise line should offer better customer service and be more polite in order to maintain the loyal customers and attract new customers (Baldwin 4). The cabin crew members should be polite and can listen to the customers. Also, meals offered on cruises should be improved to enable customers notice it immediately. Entertainment on board is important and should be a variety for the people to choose (Baldwin 10). Employee satisfaction could improve their services to the customers a great deal. At all times, employees deserve to be treated with respect and paid their dues well to enable them deliver the organizational goals (Griffin 300). A happy employee means a happy customer and a happy customer equals loyalty and thus the growth of the company. Moreover, NCLH